Service Policy

2.1 Contact Methods

Email: ask@eco-cupid.com
Phone: +1 514 872 8375
Address: Rue Hutchison, Montreal, QC H2V 4B4, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3.1 Available Services

• Essential oil diffuser maintenance
• Yoga mat restoration
• Meditation cushion repair
• Wellness tool maintenance
• Product cleaning and sanitization
• Accessory replacement

3.2 Service Timeframes

Standard service timelines:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Custom solutions: 14-21 business days

4.1 Standard Warranty

All new products purchased from Eco Cupid include:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 12-month extended protection
• Priority repair service
• Free replacement of lost components
• Discount on future repairs

5.1 Product Guidance

• Aromatherapy consultations
• Yoga equipment selection
• Wellness tool recommendations
• Sustainable lifestyle advice
• Product usage tutorials

5.2 Educational Services

• Product care workshops
• Wellness practice sessions
• Sustainability seminars
• Community events

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: $25
• Expert consultation: $45

6.2 Service Costs

• Minor repairs: $20-35
• Major repairs: $45-120
• Custom solutions: Quoted per project

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Product name and type
• Purchase date and order number
• Detailed description of issues
• Photos of damaged components (if applicable)
• Preferred service timeline