Payment Policy

Accepted Payment Methods

At Eco Cupid, we offer several secure payment options to ensure a convenient shopping experience:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Interac e-Transfer (for Canadian customers)

Payment Security

Your security is our priority. All payments are processed through secure, encrypted connections:

  • SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Secure data storage practices
  • Regular security audits and updates

Payment Process

Credit/Debit Card Payments

When paying by card:

  1. Enter your card details on our secure checkout page
  2. Verify your billing address matches your card information
  3. Receive instant confirmation of your payment

PayPal Payments

For PayPal transactions:

  1. Select PayPal at checkout
  2. Log in to your PayPal account
  3. Confirm your payment details
  4. Complete the transaction securely through PayPal

Interac e-Transfer

For Canadian customers using Interac e-Transfer:

  1. Select Interac e-Transfer at checkout
  2. Send payment to: ask@eco-cupid.com
  3. Include your order number in the message
  4. Your order will be processed once payment is received

Currency and Pricing

All prices are listed in Canadian Dollars (CAD). For international customers, your card provider will convert the charge to your local currency at their current exchange rate.

Payment Verification

For your security, we may occasionally need to verify payments:

  • Large transactions may require additional verification
  • Unusual payment patterns might trigger security checks
  • International transactions may need verification
  • We may contact you via email or phone for verification

Payment Issues

If you experience any payment issues:

  • Contact our customer service team at ask@eco-cupid.com
  • Call us at +1 514 872 8375 during business hours
  • Visit our store at Rue Hutchison, Montreal, QC H2V 4B4

Billing and Invoices

After your purchase:

  • Receive an immediate email confirmation
  • Access your invoice through your account dashboard
  • Request additional copies via email
  • All invoices include GST/HST details as applicable

Payment Policy Updates

This payment policy may be updated periodically. Any changes will be posted on this page with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.